Full Article: PDF
Scientific Object Identifier: http://s-o-i.org/1.1/TAS-02-34-1
DOI: http://dx.doi.org/10.15863/TAS.2016.02.34.1
Language: Russian
Citation: Vorgev VB, Baldin OV (2016) TIMING PARAMETERS PERFORMANCE OF OBLIGATIONS IT – OUTSOURCING COMPANIES IN SLA- CONTRACTS BY MAXIMUM NUMBER OF REQUESTS. ISJ Theoretical & Applied Science, 02 (34): 1-6. Soi: http://s-o-i.org/1.1/TAS-02-34-1 Doi: http://dx.doi.org/10.15863/TAS.2016.02.34.1 |
Pages: 1-6
Published: 29.02.2016
Abstract: The level of industrial development in the service sector, as well as a sharp increase in demand for their provision states before the modern science a task to work out mechanisms for calculating and optimizing the key parameters in the organization of mass public service in this area. However, given the ever-increasing intensity in the modern world service flows, these parameters should be calculated using mathematical apparatus, based on statistical data and proven empirical values. Unlike currently existing purely empirical approach in this area, described method allows the get calculating parameters of the mass service systems for different input streams and has a considerable degree of flexibility in relation to the specific services provided. The mathematical study of this problem is becoming increasingly important due to the active use of outsourcing contracts, having the structure SLA. Such contracts involve outsourcing companies financially responsible for the violation of time indicators of service. Accordingly, there is a need to perform the calculation of such criteria depending on the amount of outsourcing company employees on the one hand, and the magnitude of the client – to the other. The results of the calculations will determine the most likely time frame for outsourcing companies to solve customer tasks and, accordingly, allows to assume legal responsibility, based on the calculations made, which will be spelled out in the SLA-contract.
Key words: system of the mass service, time of service providing, guarantee time of service providing, SLA-contract, outsourcing service.
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