Full Article: PDF
Scientific Object Identifier: http://s-o-i.org/1.1/TAS-12-68-39
DOI: https://dx.doi.org/10.15863/TAS.2018.12.68.39
Language: English
Citation: Kozhevnikov, V. A., & Pankratova, E. S. (2018). Research of the customer support service development for user applications. ISJ Theoretical & Applied Science, 12 (68), 271-276. Soi: http://s-o-i.org/1.1/TAS-12-68-39 Doi: https://dx.doi.org/10.15863/TAS.2018.12.68.39 |
Pages: 271-276
Published: 30.12.2018
Abstract: The article includes information about chat-bots, support mechanism - how to make the interaction of users and support department useful for both sides. It also includes the description of subject area, service’s components and their purpose and steps of bot working process.
Key words: Telegram, chat-bot, helpdesk, GLPI.
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