Full Article: PDF
Scientific Object Identifier: http://s-o-i.org/1.1/TAS-05-73-57
DOI: https://dx.doi.org/10.15863/TAS.2019.05.73.57
Language: English
Citation: Irisbekova, M. N. (2019). Methodological approach to quality assessment of transport and logistics services. ISJ Theoretical & Applied Science, 05 (73), 385-388. Soi: http://s-o-i.org/1.1/TAS-05-73-57 Doi: https://dx.doi.org/10.15863/TAS.2019.05.73.57 |
Pages: 385-388
Published: 30.05.2019
Abstract: This scientific article is devoted to the consideration of creating of the activity of transport and logistics services’ market and development of the assessment technique applied for its quality assessment. The main aim of researching and assessing transport and logistics services is to select the indicators determining the integral assessment of the quality of the services provided by the transportation company, as well as the quality of services themselves rendered to customers. In addition, the article considers the possibilities of applying these indicators into the assessment process. The practical application of the research results, ensuring balanced potential of the transportation companies and customers will facilitate implementation of innovative measures aimed at strategic development.
Key words: transport, logistics, services market, quality, company, customer, quality integral assessment, strategic development, innovative measures, potential.
|