Full Article: PDF
Scientific Object Identifier: http://s-o-i.org/1.1/TAS-10-114-9
DOI: https://dx.doi.org/10.15863/TAS.2022.10.114.9
Language: English
Citation: Chemezov, D., et al. (2022). Analysis of the quality management system of the «Avtoexpress-Vladimir» dealership. ISJ Theoretical & Applied Science, 10 (114), 47-52. Soi: http://s-o-i.org/1.1/TAS-10-114-9 Doi: https://dx.doi.org/10.15863/TAS.2022.10.114.9 |
Pages: 47-52
Published: 30.10.2022
Abstract: The quality management system implemented in the "Avtoexpress-Vladimir" dealership was reviewed in the article. Based on the SWOT analysis performed, the strengths and weaknesses, favorable opportunities and threat factors of the dealership's activities were determined. The Pareto analysis made it possible to identify the main directions for improving the activities of the car dealership and improving the quality of services provided.
Key words: dealership, quality management system, car.
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