Full Article: PDF
Scientific Object Identifier: http://s-o-i.org/1.1/TAS-04-72-44
DOI: https://dx.doi.org/10.15863/TAS.2019.04.72.44
Language: English
Citation: Kozhevnikov, V. A., & Pankratova, E. S. (2019). The customer support service development for user applications. ISJ Theoretical & Applied Science, 04 (72), 352-363. Soi: http://s-o-i.org/1.1/TAS-04-72-44 Doi: https://dx.doi.org/10.15863/TAS.2019.04.72.44 |
Pages: 352-363
Published: 30.04.2019
Abstract: The article includes information about development of chat bot support service, additional service for working with tickets and detailed description of how we work with files. Also there is information about testing and its types.
Key words: Telegram, chat-bot, helpdesk, GLPI
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