Full Article: PDF
Scientific Object Identifier: http://s-o-i.org/1.1/TAS-06-86-98
DOI: https://dx.doi.org/10.15863/TAS.2020.06.86.98
Language: English
Citation: Kozhevnikov, V. A., & Pankratova, E. S. (2020). The support bot architecture. ISJ Theoretical & Applied Science, 06 (86), 521-537. Soi: http://s-o-i.org/1.1/TAS-06-86-98 Doi: https://dx.doi.org/10.15863/TAS.2020.06.86.98 |
Pages: 521-537
Published: 30.06.2020
Abstract: We will consider the architecture of the developed bot assistant, crate a component diagram and describe the choice of development tools. After that, we will give a description of all the services we are developing: their APIs and database schemas. We will also describe the main development points related to searching in the knowledge base, organizing security, integrating with the platform for developing user dialog interfaces and the GLPI helpdesk system. In addition, since we are integrating with one of the messengers, specifically Telegram, we will formulate the basic requirements for the interface of the bot itself, a list of commands used and tell about the features of registering a bot in this messenger.
Key words: GLPI, API, database, architecture, service, bot.
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