Full Article: PDF
Scientific Object Identifier: http://s-o-i.org/1.1/TAS-12-104-36
DOI: https://dx.doi.org/10.15863/TAS.2021.12.104.36
Language: English
Citation: Axmedjonov, A. R. (2021). Factors for improving the quality of service in service enterprises. ISJ Theoretical & Applied Science, 12 (104), 448-452. Soi: http://s-o-i.org/1.1/TAS-12-104-36 Doi: https://dx.doi.org/10.15863/TAS.2021.12.104.36 |
Pages: 448-452
Published: 30.12.2021
Abstract: Criteria and indicators that represent the quality of services in service enterprises are determined by their consumer characteristics. Accordingly, the criteria and indicators for ensuring the efficiency of services in the service sector, increasing staff competence, full customer satisfaction, reducing the duration of services, improving quality control methods, service safety, reliability of service results, classification of indicators have been developed.
Key words: quality, indicators, classification.
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